When people talk, listen completely. Ernest Hemingway
Communication is the most important skill any leader can possess. Richard Branson
I suppose leadership at one time meant muscles; but today it means getting along with people. Mahatma Gandhi
You who are journalists, writers, citizens, you have the right and duty to say to those you have elected that they must practice mindfulness, calm and deep listening, and loving speech. This is universal thing, taught by all religions. Thich Nhat Hanh
Leadership should be born out of the understanding of the needs of those who would be affected by it. Marian Anderson
I have no methods. All I do is accept people as they are. Joan Rivers
Treat people as if they were what they ought to be, and you help them become what they are capable of being. Johann Wolfgang von Goethe
The key is to keep company only with people who uplift you, whose presence calls forth your best. Epictetus
The art of communication is the language of leadership. James Humes
One of the toughest things for leaders to master is kindness. Kindness shares credit and offers enthusiastic praise for others’ work. It’s a balancing act between being genuinely kind and not looking weak. Travis Bradberry
Your number one customers are your people. Look after employees first and then customers last. Ian Hutchinson
Dispirited, unmotivated, unappreciated workers cannot compete in a highly competitive world. Francis Hesselbein
I consider my ability to arouse enthusiasm among men the greatest asset I possess. The way to develop the best that is in a man is by appreciation and encouragement. Charles Schwab
Trade your expectation for appreciation and the world changes instantly. Tony Robbins
Even in a crowded room, likable leaders make people feel like they’re having a one-on-one conversation, as if they’re the only person in the room that matters. And, for that moment, they are. Likable leaders communicate on a very personal, emotional level. Travis Bradberry
People want to know they matter and they want to be treated as people. That’s the new talent contract. Pamela Stroko
Being a good leader requires remembering that you’re there for a reason, and the reason certainly isn’t to have your way. High-integrity leaders not only welcome questioning and criticism – they insist on it. Travis Bradberry
There are only three measurements that tell you nearly everything you need to know about your organization’s overall performance: employee engagement, customer satisfaction, and cash flow. Jack Welch
“Turned on” people figure out how to beat the competition, “Turned off” people only complain about being beaten by the competition. Ben Simonton
Connect the dots between individual roles and the goals of the organization. When people see that connection, they get a lot of energy out of work. They feel the importance, dignity, and meaning in their job. Ken Blanchard
The way your employees feel is the way your customers will feel. And if your employees don’t feel valued, neither will your customers. Sybil F. Stershic
Don’t blow off another’s candle for it won’t make yours shine brighter. Jaachynma N.E. Agu
You must unite your constituents around a common cause and connect with them as human beings. James Kouzes and Barry Posner
Power isn’t control at all–power is strength, and giving that strength to others. A leader isn’t someone who forces others to make him stronger; a leader is someone willing to give his strength to others that they may have the strength to stand on their own. Beth Revis
I have three precious things which I hold fast and prize. The first is gentleness; the second is frugality; the third is humility, which keeps me from putting myself before others. Be gentle and you can be bold; be frugal and you can be liberal; avoid putting yourself before others and you can become a leader among men.” Lao Tzu
Sharing emotions builds deeper relationships. Sheryl Sandberg (Facebook)
Everyone wants to be appreciated, so if you appreciate someone, don’t keep it a secret. Mary Kay Ash
When you stop expecting people to be perfect, you can like them for who they are. Donald Miller
